Helpdesk Manager

Job Title: Helpdesk Manager
Contract Type: Permanent
Location: Birmingham
Industry:
Salary: £40,000 plus company car
Reference: 16491
Contact Name: Sue Farrelly
Contact Email: suefarrelly@keypersonnel.co.uk
Job Published: July 15, 2014 15:06

Job Description

My client is looking for an experienced Helpdesk Manager to join their Birmingham team. This is a permanent role where you will be managing a team of 20 customer service agents. As Helpdesk Manager you will be responsible for ensuring that the team deliver first class customer service at all times. You will lead, motivate, and manage the helpdesk team to build strong relationships, and also work towards key performance indicators. For this role, it is essential that you have previous experience as a Helpdesk Manager or Team Leader with proven experience managing a team.

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